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Life in Balance Group: Privacy Policy

Please read the following.


These procedures are required by the Privacy Agreement Act 2000:

1. The nature and content of your discussions with your therapist are of a  confidential nature, however, if you disclose information regarding the abuse of a child, this information may be passed on to the appropriate authorities.

2. If the therapist has reason to believe that you may be in danger of physically hurting yourself or somebody else, then other people (such as family members, emergency services or friends), may need to be advised in order to protect you or others.

3. If legal proceedings are taken out against Life In Balance Group, or any of our therapist or yourself relating to your situation, in extremely rare circumstances your file could be subpoenaed by a court of law. Should this occur you would be informed.

4. In order to comply with professional and ethical requirements, our counsellors are required to undertake regular supervision with a suitable qualified professional. On such occasions, names and other identifying details will not be disclosed and anonymity is assured.

please note 24 hours notice of cancellation is required otherwise a full fee will be charged. It is appreciated that payment is transferred within 24 hours of the session.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, e-mail address, password, computer and connection information and purchase history.


We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications and Power Diary. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and Power Diary used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

If you would like further information or to make an appointment direct, please fill out the form below and we will get back to you within 2 business days.

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